Elements and Performance Criteria
- Establish and maintain the framework for the quality system
- Access, interpret and apply quality system documentation and ensure the work activity is compliant
- Develop, document and have approved business plans that include a quality system
- Include quality system responsibilities in job descriptions and duty statements
- Identify, source and provide resources for the operation of the quality system in a timely and consistent manner
- Provide quality system information in a clear format in a readily accessible location for others
- Establish a collaborative process
- Establish and maintain procedures for identifying and assessing quality issues
- Design procedures for treatment of quality issues
- Establish procedures to treat quality issues and trends to ensure compliance
- Establish procedures for applying interim solutions when measures to treat quality issues at their source are not practicable
- Establish procedures for ongoing treatment of the quality system
- Monitor quality activities throughout the organisation, identify inadequacies and provide resources to implement appropriate quality measures
- 4.5 Establish training programs that meet quality system training requirements as part of the organisation's general training program
- 5 Evaluate the organisation's quality system
- Evaluate the organisation's quality system